Butter Cream - Original

My butter cream arrived on a very hot day and sat in my mailbox until I got home from work. Excited I opened it to find a jar of liquid. I left it until morning and it did solidify but with lumps. I stirred it but no luck and applied a little that looked like oil on my skin. I emailed customer service who told me to melt it down again, stir and put in the fridge. Still not a buttery cream feel. Too liquidy on my skin. I may try again in winter but would really like a replacement in winter.