SHIPPING
FREE Shipping / International Shared Shipping
Domestic Retail Orders in the continental US of $75 or more receive FREE Shipping.
Retail Orders under $75 will be charged a flat rate of $9.00.
FREE Shipping will be given to all retail orders of $75 or more. Retail orders under $75 will have a $9.00 Shipping Charge.
Ounce-size bottles of essential oils, carrier oils, and or hydrosols over the 16oz size are considered wholesale sizes. Orders containing wholesale sizes will be reviewed and may be asked to share or pay the shipping charges. Should this be the case, you will be contacted by our fulfillment department and provided with a quote for the additional charge. Upon receipt of your quote, you can accept our terms or cancel the order.
We appreciate your business, and we are doing all we can to keep the shipping charges as low as possible. Thank you for your understanding.
International Shared Shipping, Alaska, and Hawaii
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When placing your order select the Check/money order method. This will generate an order that we can review. The order must consist of ml sizes or a mix of ml and ounce sizes to receive shared shipping. We will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We will estimate the total shipping cost, notify you via email of the amount we will share in the shipping. If you accept, we will process your order via PayPal, Credit Card, or other payment methods that we accept. If you decline, we will simply cancel the order. NOTE: Fastest service, please choose USPS Priority Int'l. We cannot file an inquiry on the USPS First Class Packages until 60 days after shipment.
Returns Policy
Having to return a product is always a disappointment. We want you to be a happy customer and we're going to do everything possible to see that you are happy with the resolution.
Please, it is very important you call or email us at 301.746.4630 or info@ordercompletion.net PRIOR to sending any purchase back to our facility.
You may return most new, unopened items within 20 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks, International four weeks, of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 7 business days).
Again, if you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.