Unopened products can be returned up to 30 days after purchase. We want you to be a happy customer. Any discrepancies with your purchase need to be communicated to us prior to sending product back. Fastest and Best communication is by Email. Pleae send your Email to info@OrderCompletion.net Include your Name, Order Number and if product is damaged, Photos. We will do our best to keep you a Happy AVNP Customer.